Terms and Conditions

General Terms and Conditions of Business of the Hotel Belvedere Grindelwald AG

Arrival and departure

Please note that rooms will be ready from 15:00 on your arrival date. Please vacate your room(s) by 11:00 on the date of departure.

Cancellation conditions

Cancellations must always be made in writing. Reservations may be cancelled free of charge up to 24 hours before the date of arrival. For cancellations made less than 24 hours before arrival and for no-shows we charge the cost of the first night.

Exceptions:

January, February and March (Fridays and Saturdays) as well as Easter

Free cancellation up to 72 hours before the arrival date. For cancellations made less than 72 hours before the arrival date and for no-shows we charge the cost of the first night.

June, September and October as well as Ascension and Whitsun

Free cancellation up to 72 hours before the arrival date. For cancellations made less than 72 hours before the arrival date and for no-shows we charge the cost of the first night.

24 to 28 December

Free cancellation up to 7 days before the arrival date. For cancellations made less than 7 days before the arrival date and for no-shows we charge the cost of the first night.

July and August

Free cancellation up to 7 days before the arrival date. For cancellations made less than 7 days before the arrival date and for no-shows we charge the cost of the first night.

29 to 31 December

No charge for cancellations made up to 14 days before the arrival date. For cancellations made less than 14 days before the arrival date we charge:

  • up to 7 days before arrival date: 50% of the room price
  • up to 3 days before arrival date: 75% of the room price
  • 2 to 0 days before arrival date: 100% of the room price

For reservations for this period, a down-payment of 50% of the room price must be made up to 14 days before the arrival date.

Reservations for 6 rooms and/or more than 25 room nights

Free cancellation up to 28 days prior to arrival of up to 20% of confirmed rooms. For later cancellations we charge the following rates:

  • up to 7 days prior to arrival: 50% of the room price
  • up to 1 day before arrival: 75% of the room price
  • day of arrival: 100% of the room price

For these reservations, a deposit of 50% of the room price must be paid up to 28 days before the scheduled arrival.

Early departure

For departures before the defined date of departure, the hotel is entitled to bill all reserved services up to 100%. If you wish to insure yourself against cancellation costs, you will find information as well as an application form on a cancellation insurance.

Credit card

A definitive reservation can only be made by giving a valid credit card number, which is transferred to us in encrypted form over a secure site. Your credit card is the guarantee for your reservation. However, any hotel services you use during your stay must be paid on checkout. If your credit card details are incorrect, the reservation is not valid despite automatic confirmation of reservation.

Non-refundable and early-bird rates

Reservations at reduced and early-bird (hence non-refundable) rates are subject to different cancellation and payment conditions. Your credit card is charged the total amount at the time of booking. This amount is not refunded if you change or cancel your reservation, and cannot be transferred to another reservation. We recommend taking out a cancellation insurance.

Prices and services

Prices are quoted in Swiss francs per room and cover all listed services, including VAT. Local taxes are not included in the prices and are added to your bill on checkout.

Pets

Pets are allowed in hotel rooms but are not permitted access to any of the hotel's restaurants or the spa and wellness zone. A surcharge of CHF 20 per animal and day (excluding feed) is charged for pets.

Non-smoking hotel

We are a non-smoking hotel. Smoking is not permitted in the public zones, nor in the rooms or on the balconies. Failure to observe the smoking ban in the rooms or on the balconies will be subject to a charge of CHF 200 for the additional cleaning required and for rendering the room unfit for immediate re-use. Please note that on summer evenings when dinner is served on the south terrace, smoking is only permitted from 19:00 to 22:00 on the east terrace next to the Bar.

Climate-neutral stay with myclimate «Cause We Care»

With your voluntary climate protection contribution, you are offsetting all CO2 emissions generated by your stay and supporting internationale and local sustainability measures at the same time. We will also double your contribution. This initiative is a collaboration with the Swiss myclimate foundation as part of the «Cause We Care» programme.

Court of jurisdiction

Contracts and business relationships entered into with the hotel are subject to the prevailing law at the hotel's location.

Status: 5 January 2021