Arrival and departure
Please note that rooms will be ready from 15:00 on your arrival date. Please vacate your room(s) by 11:00 on the date of departure.
Cancellations must always be made in writing. Reservations may be cancelled free of charge up to 24 hours before the date of arrival. For cancellations made less than 24 hours before arrival and for no-shows we charge the cost of the first night.
24 to 28 December
Free cancellation up to 48 hours before the arrival date. For cancellations made less than 48 hours before the arrival date and for no-shows we charge the cost of the first night.
27 January to 11 March
Free cancellation up to 72 hours before the arrival date. For cancellations made less than 72 hours before the arrival date and for no-shows we charge the cost of the first night.
July and August
Free cancellation up to 96 hours before the arrival date. For cancellations made less than 96 hours before the arrival date and for no-shows we charge the cost of the first night.
29 to 31 December
No charge for cancellations made up to 14 days before the arrival date. For cancellations made less than 14 days before the arrival date we charge:
- up to 7 days before arrival date: 50% of the room price
- up to 3 days before arrival date: 75% of the room price
- 2 to 0 days before arrival date: 100% of the room price
For reservations for this period, a down-payment of 50% of the room price must be made up to 14 days before the arrival date.
For departures before the defined date of departure, the hotel is entitled to bill all reserved services up to 100%. If you wish to insure yourself against cancellation costs, you will find information as well as an application form on a cancellation insurance.
A definitive reservation can only be made by giving a valid credit card number, which is transferred to us in encrypted form over a secure site. Your credit card is the guarantee for your reservation. However, any hotel services you use during your stay must be paid on checkout. If your credit card details are incorrect, the reservation is not valid despite automatic confirmation of reservation.
Non-refundable and early-bird rates
Reservations at reduced and early-bird (hence non-refundable) rates are subject to different cancellation and payment conditions. Your credit card is charged the total amount at the time of booking. This amount is not refunded if you change or cancel your reservation, and cannot be transferred to another reservation. We recommend taking out a cancellation insurance.
Prices and services
Prices are quoted in Swiss francs per room and cover all listed services, including VAT. Local taxes are not included in the prices and are added to your bill on checkout.
Pets are allowed in hotel rooms but are not permitted access to any of the hotel's restaurants or the spa and wellness zone. A surcharge of CHF 20 per animal and day (excluding feed) is charged for pets.
We are a non-smoking hotel. Smoking is not permitted in the public zones, nor in the rooms or on the balconies. Failure to observe the smoking ban in the rooms or on the balconies will be subject to a charge of CHF 200 for the additional cleaning required and for rendering the room unfit for immediate re-use. Please note that on summer evenings when dinner is served on the south terrace, smoking is only permitted from 19:00 to 22:00 on the east terrace next to the Bar.
Court of jurisdiction
Contracts and business relationships entered into with the hotel are subject to the prevailing law at the hotel's location.
Status: 2 July 2018