Terms and Conditions

General Terms and Conditions of Business of the Hotel Belvedere Grindelwald AG

Arrival and departure

Please note that rooms will be ready from 15:00 on your arrival date. Please vacate your room(s) by 11:00 on the date of departure.

Cancellation conditions

Cancellations must always be made in writing. Reservations may be cancelled or changed free of charge up to 7 days before the date of arrival. For cancellations or changes made less than 7 days before arrival and for no-shows we charge the total cost of the booked stay.

Exceptions (high season)

June, July and August

Reservations may be cancelled or changed free of charge up to 14 days before the date of arrival. In the event of a later cancellation, change or no-show, we will charge the total cost of the booked stay.

23 to 31 December

For reservations made during this period, full payment of the room price is required at the time of booking. Cancellation with refund of the deposit is possible up to 14 days before arrival at the latest.

Reservations for 6 or more rooms

Free cancellation or change up to 28 days prior to arrival. For later cancellations we charge the following rates:

up to 7 days (high season: 14 days) prior to arrival: 80% of the confirmed rooms
6 days (high season: 13 days) to 0 days before arrival: 100% of the confirmed rooms

For these reservations, 100% of the room price must be paid up to 28 days before the scheduled arrival.

Early departure

For departures before the defined date of departure, the hotel is entitled to bill all reserved services up to 100%. If you wish to insure yourself against cancellation costs, you will find information as well as an application form on a cancellation insurance.

Minimum stay

Minimum stays may apply at certain times. A shortening of the reservation may then lead to the cancellation of the entire stay.

Room change

During the stay, a maximum of one change to another room is possible.

Credit card

A definitive reservation can only be made by giving a valid credit card number, which is transferred to us in encrypted form over a secure site. Your credit card is the guarantee for your reservation. However, any hotel services you use during your stay must be paid on checkout. If your credit card details are incorrect, the reservation is not valid despite automatic confirmation of reservation.

Non-refundable and early-bird rates

Reservations at reduced and early-bird (hence non-refundable) rates are subject to different cancellation and payment conditions. Your credit card is charged the total amount at the time of booking. This amount is not refunded if you change or cancel your reservation, and cannot be transferred to another reservation. We recommend taking out a cancellation insurance.

Room «Roulette»

You book your room at the best price and leave the choice of category to us. This can change until the day of arrival.

Prices and services

Prices are quoted in Swiss francs per room and cover all listed services, including VAT. Local taxes are not included in the prices and are added to your bill on checkout.

Pets

Pets are allowed in hotel rooms but are not permitted access to any of the hotel's restaurants or the spa and wellness zone. A surcharge of CHF 20 per animal and day (excluding feed) is charged for pets.

Non-smoking hotel

We are a non-smoking hotel. Smoking is not permitted in the public zones, nor in the rooms or on the balconies. Failure to observe the smoking ban in the rooms or on the balconies will be subject to a charge of CHF 200 for the additional cleaning required and for rendering the room unfit for immediate re-use. Please note that on summer evenings when dinner is served on the south terrace, smoking is only permitted from 19:00 to 22:00 on the east terrace next to the Bar.

Climate-neutral stay with myclimate «Cause We Care»

With your voluntary climate protection contribution, you are offsetting all CO2 emissions generated by your stay and supporting internationale and local sustainability measures at the same time. We will also double your contribution. This initiative is a collaboration with the Swiss myclimate foundation as part of the «Cause We Care» programme.

Restaurant «1910 · Gourmet by Hausers»

For a reservation we charge a deposit of CHF 50 per person. This deposit will be deducted from your consumption in the restaurant. If you do not make your reservation, the deposit will not be refunded. A cancellation with refund of the deposit is possible until 18:00 the day before the reservation.

Conditions

from 10 persons: Cancellation with refund of the deposit up to 5 days in advance at 18:00
from 15 persons: The restaurant must be booked exclusively. Cancellation with refund of the deposit up to 28 days in advance
A maximum of 2 persons can be cancelled free of charge until 9 am on the day of the reservation.

Restaurant «Belvedere»

Terms and conditions for individual reservations

For groups of 5 adults or more (aged 12 and above):

A credit card must be provided to guarantee the reservation.
Free cancellation up to 5 hours in advance.
Reserved tables will be released after 15 minutes waiting time.
If the reservation is not honoured, we will charge a fee of CHF 10 per person.

For groups of 10adults or more (aged 12 and above):

A deposit of CHF 50 per person is required at the time of booking to guarantee your reservation.
Cancellations with refund of the deposit are possible up to 5 days in advance by 18:00.
If the reservation is not honoured, we will not refund the deposit.
Order a menu in advance or choose on site from the daily menu «Chef’s Choice».

Terms and conditions for private events

For private reservations of parts or all of the restaurant, bar and east terrace, a deposit of 50% of the booked services must be paid at the time of confirmation. The full amount must be paid 28 days before the planned arrival date.

Cancellations or changes are free of charge up to 28 days before the planned arrival date. For later cancellations, we charge the following rates:

27 to 7 days before arrival: 50% of the booked services
6 to 0 days before arrival: 100% of the booked services

Fondue Gondola

To make a reservation, a credit card is required as a guarantee. In case of no-show or cancellation at short notice, we charge a fee of CHF 10 per person.

Disclaimer

Hotel Belvedere Grindelwald AG accepts no liability for items stolen from public areas, cloakrooms or rooms. Valuables worth up to CHF 5'000 can be locked in the safe in your room. Items worth up to CHF 100'000 can be handed over to the hotel for safekeeping.

Court of jurisdiction

Contracts and business relationships entered into with the hotel are subject to the prevailing law at the hotel's location.

Status: 21 August 2025